Right to return products

How to return your product

You have the right to return a product within fourteen days without providing reasons. The return period is fourteen days starting on the day on which you or a third party named by you who is not the promoter have/has taken possession of the goods. In order to exercise your right to return you must inform us (see contact details below) of your decision to return your products in the form of a clear declaration (e.g. a letter, fax, or e-mail).

MUSTANG Store GmbH
Austraße 10 74653 Künzelsau, Germany
EMail: eshop@mustang-jeans.com
Phone: +49 (0) 7940 125 0

You can use the attached model returns form, though this is not compulsory. Provided you send us your communication regarding the fact that you are exercising your right to return before the return period expires, you will be deemed to have observed the return period.

Consequences of returning a product

When you return a product, we are to return to you immediately and no later than fourteen days after receiving your notification of cancellation all payments received from you including delivery costs (with the exception of additional costs which have arisen due to the fact that you have chosen a different form of delivery to the affordable, standard option offered by us). When refunding you we use the same method of payment which you used for the original transaction, unless we have explicitly reached another agreement with you; we never charge fees for a refund.

We can refuse to refund you until we get the products back or until you have provided proof that you have sent the products back, depending on which comes first.

You are to send back or deliver the products to us immediately and no later than fourteen days after informing us of your intention to return the product. It is sufficient to send off your products prior to the period of fourteen days expiring. We will bear the costs of returning products.

You must only compensate us for loss of value of the products if this was caused by the products being handled unnecessarily in order to check their quality, characteristics, and functionality.

End of returns declaration